If you have comments to make or if you are dissatisfied with our services, we ask that you contact us by telephone, mail or e-mail. Our contact information is indicated at the end of this brochure.
Complaints will be forwarded to the Secretary General, who will process them confidentially. No later than the following business day, a member of the Secretary General’s department will call you. If we are unable to reach you, we will send you an acknowledgment of receipt asking you to contact us.
You will receive a clear and detailed reply within a maximum of 20 business days following receipt of the complaint. However, this time limit may be modified during an election period considering the requirements of the situation.